Kia South Africa – Customer Care Number, Customer Service Number

KIA is South Korea’s second largest automobile manufacturer, producing automobiles, luxury cars and commercial vehicles. It was founded in 1944 with producing bicycle parts as their first venture. KIA has its headquarters in Seoul, South Korea.

KIA affiliates with companies in Europe and America for marketing. KIA’s current revenue is 42.45 billion dollars, net income 3.47 billion dollars with over 42,000 employees. Hyundai motor company owns 33.99% share and hence owns KIA.

KIA sold over 2.7 million cars in 2012. There are various kinds of cars by KIA like passengers, SUVs, vans, hybrid electric vehicles. KIA cadenza is the latest addition to their product list and was ranked No.2 in the list of affordable large cars.

KIA also manufactures military equipment and promotes sports. Currently, KIA is designing a military jeep for the South Korean army.

Kia Motors Customer Service Number:

The customer service in KIA, especially in South Africa has received accolades. For queries, suggestions or booking a service, the following contact details may be utilized.

Customer Care Number: 011 457 0200.
Contact Number: +27 11 444-2147(Sandton).
Phone Number: (031) 332-8585 (durban).
Email Id:

Head Office Address:

5 Herman Road, Cnr. Dick Kemp,
Street, Meadowdale, Germiston, 1401,
P O Box 311, Edenvale, 1610.
Telephone Number: +27 (11) 457 0200.
Fax : +27 (11) 457 0253.


Kia Motors Alberton
3 Voortrekker Streets, Alberton
Tel: 0118693266
Fax: 0118690631

Kia Motors East Rand
Cnr Rietfontein & Madley Rd, Boksburg
Tel: 0118265533
Fax: 0118264131

Kia Motors Edenvale
5 Herman Road, Cnr Dick Kemp St Meadowdale
Tel: 0114530451
Fax: 0114530361

Kia Motors Edenvale Service Centre
5 Herman Road Cnr Dick Kemp Street, Meadowdale
Tel: 0114530451
Fax: 0114530537

Kia Motors Germiston
Cnr Russell & Cachet St, Airport Park Lambton
Tel: 0118244002
Fax: 0118244005

Kia Motors Gold Reef City
Cnr Crownwood and Booysens,
Booysens Reserve Ormonde
Tel: 0112269999
Fax: 0112269777

Kia Motors Kempton Park
87 Pretoria Road, Kempton Park
Tel: 0113947170
Fax: 0113949667

Kia Motors Sandton
Cnr South Rd and Bowling Ave,
Kramerville Sandton
Tel: 0114442147
Fax: 0114448812

Kia Motors South Africa
5 Herman Road ,
Cnr Dick Kemp Street Meadowdale
Tel: 011 457 0200
Fax: 0114570253

Kia Motors The Glen
1 Boundary Rd, Oakdene
Tel: 0116826000
Fax: 0116826029

For more details about the company and its vehicles, you can refer the company Website and you can give your suggestions which helps for the improvement of services of the company through Facebook.

10 reviews

  1. Very disappointed

    Shocking service. Firstly sent a request on their website to book a service. No responce so phoned the dealership direcrly no answer and all the ask is your contact detail but have not called back. I phone the customer care line but first person that answer the phone does not even answer in professional manner. All I got was hello. All people that I have dealt with has such morbit tone in their voice and sounds like they are doing us a favour by answering and assisting. I dont even know why I waste my time typing this as it will just be another review of complaint and I will have somebody phone me with a standardized apology and the fact of the matter is nothing will happen to this at all

  2. Bad service

    Good morning
    I brought a Polo at your dealership in Bethlehem kia motors in June and I have been trying to get my spare key and boot board from the sales manager who coordinated the sales but to date I have received nothing. I have sent him mails around the matter and I have not received anything from him. Please advise on the matter

  3. Not happy with Kia service

    Bought my second new kia, Awesome car by the way. Sadly my experience with customer care is disapointing, after being told I need to pay R900.00 for wiper blades for a car I’ve only owened for less than two months 😔. Still waiting for bubbles on my smash and grab to be fixed for three weeks now. Totally disappointed all I’m getting from Kia customer care is “we’ll call you back” three times already

  4. Service please

    Sent a complaint and request for assistance to the email address listed for your Sandton branch D.P. on 31 October. Still no response. I not want to put names or email addresses into play but you can contact me if you wish. in fact I cant even find an email address on your website for KIA SA where I can escalate this to. my reg No. CP 81 XP GP. I am listed on your system

  5. good day

    i need advice please. I send my vehicle for service to KIA Bloemfontein and on my way to Capt Town, 35 km after Colesberg my engine went dead.
    i did not experience any problems with my vehicle before taking it in to KIA for the service.

    It came down that nothing went wrong at the dealer side as it was inspected by them to verify whether it was their fault or not.

    So please advice. Could this happen after the servicing or how could something like that happen? Please I need an answer

  6. Why do the parts take forever to arrive . When you purches a car they guarantee you parts will not be a problem.?

    Hi Kia is a nightmare to deal with my Sportage is in from the 19th November waiting for parts from where ever. Try to contact customer care they don’t even k ow where the parts is . We booked a road trip from the 15th December but have to cancell due to my car still not fix. I don’t know any more what to do I am lost of words very disturb about this. Please any one can you please follow up what going on .

  7. Kia Randburg

    I’m so frustrated I feel like I’m losing my mind.I was given two faulty cars and promised 4others so as a result I’m using taxis because I had to return their second faulty car.

    Worst service ever the customer care email address is also useless,no one responds or even bothers to assist.Im fed up with Kia honestly.

  8. Hi Kia Motors Head Office,

    I have a compliant to make about Kia Motors Fourways,

    on Cedar Rd &, Uranium St, Fourways, Sandton, 2055.

    I have received the worst car dealership service experience ever from this Kia dealership.

    I gave them my white Kia Soul 2016 model on the 24th of April 2019, and today it is 02 of May 2019, and I haven’t received it back.

    I did not receive feedback on the 24, and 25th and had to go there myself in the afternoon of the 26th to get a report on my vehicle. They told me what the problem was but had not ordered any parts whatsoever for the vehicle. They only ordered the part on the 26th of April and said that they would get back to me the following week.

    On Monday the 29nd of April I still did not get feedback from the dealership and went back again only to discover that the part had not arrived. I complained to them about not getting feedback and they called me on Tuesday 30th of April 2019 to inform that they had gotten the part and were working on it. Later in the day they called me to say that the vehicle would not be ready because on the same wheel that they worked on, they only discovered the other problem after inserting the new ordered part, right behind the thing that they had replaced.

    They did not do any electronic or holistic testing on the vehicle. They basically tested it with their own eyes only and said to themselves, “Well, there’s the problem and we are going to fix that”. Is that how things are done at Kia Motors?

    As a result I did not get my vehicle back. Furthermore they told me that the system was offline on Tuesday and they couldn’t order the parts. It is the 02 of May 2019, and a week later I still do not have my vehicle back.

    I was not offered or given a courtesy car for the inconvenience and it is now 13:00 in the day and I have not received any feedback whatsoever.

    I have not had ownership of the vehicle for more than a month and I have driven it for only two weeks, and yet I am expected to pay for the problems on the vehicle.

    Furthermore the dealership took my old vehicle which is a Mercedes A250 as a trade-in deal for the Kia Soul on the first week of April and yet on the 2nd of May 2019 the car is not yet paid up according to the bank and I am still owing.

    If this is not resolved on the 03 May 2019 at 13:00 I will be calling the bank that I am financing with, and calling Consumer rights commission.

    Please assist on these matter urgently.

    Brian Setlaba

  9. stay away from this brand ..they cannot reair teir own cars …it is frustrating …my car been in 8 time with enginw problem and goes into for same falut every 2 weeks advise buy a german car

  10. Complaint KIA Pinetown

    I feel very unhappy with the service provided by Kia Pinetown.
    I have purchased 7 vehicles over the past 10 years from Kia Pinetown and I have been so disappointed in the service received.
    My recent complaint is of my vehicle Reg number NU146167

    I have been complaining about the injector since 70 000 km. The vehicle have been for every 10 000 km service and is now standing on 150 000 km and the issued is still not resolved.,
    My vehicle were standing there for 2 weeks and still no positive outcome. NOW since my service plan expired they want to charge me for it. I do not feel that it is fair since I have been complaining about the issue since 70 000 km.

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